af77 Privacy Policy

1. Information We Collect

af77 collects several categories of personal information to provide, maintain, and improve our betting and casino services. The information we collect includes:

• Account Registration Information: Full legal name, date of birth, email address, phone number, residential address, and username. This information is required to create and verify your account.
• Identity Verification Documents: Government-issued photo identification such as national ID card or passport, and proof of address documents. These are required to comply with Know Your Customer (KYC) and anti-money laundering regulations.
• Financial Information: Payment method details for deposits and withdrawals, including bKash account numbers, Nagad wallet numbers, bank account information, and transaction history. We do not store full credit card numbers or CVV codes.
• Usage and Activity Data: Records of your bets, game play, deposits, withdrawals, bonus claims, login times, IP addresses, device information, browser type, and pages visited on af77. This data helps us provide better service and detect suspicious activity.
• Communications: Records of correspondence between you and af77 customer support, including chat transcripts, emails, and support tickets.
• Technical Data: Cookies, device identifiers, location data (derived from IP address), and other technical information collected automatically when you access af77.

2. How We Use Your Information

af77 uses the personal information we collect for the following purposes: to create and manage your account, verify your identity and age (21+ requirement), process deposits and withdrawals, provide betting and gaming services, calculate winnings and settle bets, deliver customer support and respond to your inquiries, send account notifications and important service updates, detect and prevent fraud, money laundering, and other illegal activities, comply with legal obligations and regulatory requirements, improve our platform and develop new features, analyze usage patterns to enhance user experience, and enforce our Terms and Conditions.

We use your email address and phone number to send transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. We may also send promotional offers and bonuses if you have opted in to receive marketing communications. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting customer support.

Your betting and gaming activity data is used to provide personalized game recommendations, calculate your loyalty program status, identify responsible gaming concerns, and improve our odds and game offerings. We analyze aggregated and anonymized data to understand user preferences and platform performance, but we do not share individual user activity with third parties except as required by law.

3. How We Protect Your Information

af77 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and af77 servers is encrypted using 256-bit SSL technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Your personal information is stored on secure servers with restricted access. We use firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Access Controls: Only authorized af77 employees who require access to your information to perform their job functions can view your personal data. All employees are bound by confidentiality agreements.
• Password Protection: Your account password is hashed and salted, meaning we do not store your actual password. You are responsible for maintaining the security of your password and should never share it with anyone.
• Regular Security Updates: We continuously monitor for security vulnerabilities and apply security patches and updates promptly to maintain the integrity of our systems.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You should take precautions to protect your account, including using a strong unique password, enabling two-factor authentication if available, logging out after each session, and never accessing your account from public or shared computers.

4. Sharing Your Information

af77 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances: with payment processors such as bKash, Nagad, and banking partners to process your deposits and withdrawals; with game providers like Pragmatic Play, Evolution Gaming, and other licensed partners to deliver gaming services; with regulatory authorities and law enforcement agencies when required by law or to comply with legal obligations; with professional advisors including lawyers, auditors, and consultants who provide services to af77 under confidentiality agreements; and in the event of a business transfer such as a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

All third-party service providers with whom we share your information are required to maintain appropriate data protection measures and are prohibited from using your information for any purpose other than providing services to af77. We conduct due diligence on all service providers to ensure they meet our privacy and security standards. We do not permit any third party to sell or use your data for their own purposes.

We may disclose your information if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of af77, our users, or the public. This includes exchanging information with law enforcement or regulatory authorities to investigate fraud, illegal betting activity, money laundering, or other violations of our Terms and Conditions.

5. Cookies and Tracking Technologies

af77 uses cookies and similar tracking technologies to provide, maintain, and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use af77. The types of cookies we use include:

• Essential Cookies: Required for the basic operation of af77, including authentication, security, and access to your account. These cookies cannot be disabled without affecting site functionality.
• Performance Cookies: Collect anonymous information about how visitors use af77, such as which pages are most popular and how users navigate the site. This helps us improve site performance.
• Functional Cookies: Remember your preferences such as language selection, currency, and game favorites to provide a personalized experience.
• Analytics Cookies: Help us understand user behavior and measure the effectiveness of our marketing campaigns. We may use third-party analytics services that collect data on our behalf.

6. Data Retention

af77 retains your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained for the duration of your account and for a reasonable period thereafter. Financial transaction records are retained for at least seven years to comply with anti-money laundering regulations and tax laws. Identity verification documents are retained as long as required by applicable law.

When you close your account, we will deactivate it and remove your personal information from active systems within 30 days. However, some information may be retained in backup systems or for legal compliance purposes. We securely delete or anonymize personal data that is no longer needed, ensuring it cannot be reconstructed or used to identify you.

If you have been inactive for an extended period, we may delete your account in accordance with our dormant account policy. We will notify you before deleting an inactive account and give you the opportunity to reactivate it.

7. Your Privacy Rights

You have the following rights regarding your personal information: the right to access your personal data and receive a copy of the information af77 holds about you; the right to correct inaccurate or incomplete personal information; the right to request deletion of your personal data, subject to legal retention requirements; the right to object to or restrict certain processing activities; the right to data portability, allowing you to receive your data in a structured, commonly used format; and the right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our privacy team at [email protected] with your request. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request. There is no fee for exercising your privacy rights, but we reserve the right to charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Please note that certain requests may not be fulfilled if doing so would interfere with legal obligations, regulatory requirements, fraud prevention measures, or the rights of other users. We will explain the reasons if we cannot fulfill your request.

8. Children's Privacy

af77 services are intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under 21, we will take immediate steps to delete that information and close the account. Parents or guardians who believe their child has provided personal information to af77 should contact us immediately at [email protected].

We implement age verification measures during account registration to prevent underage gambling. All users are required to provide proof of age through government-issued identification documents before they can deposit funds or place bets.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Bangladesh where our servers, service providers, or business partners are located. These countries may have different data protection laws than Bangladesh. When we transfer your data internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection.

We rely on standard contractual clauses, adequacy decisions, and other legal mechanisms approved by data protection authorities to legitimize international transfers. Our service providers are contractually bound to protect your data in accordance with this Privacy Policy and applicable data protection laws.

By using af77, you consent to the transfer of your information to countries outside Bangladesh as necessary to provide our services. If you have concerns about international data transfers, please contact our privacy team.

10. Changes to This Privacy Policy

af77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website and updating the last modified date. For significant changes that materially affect your rights, we may also notify you by email or through a prominent notice on af77.

Your continued use of af77 after any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using af77 and may request closure of your account. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how af77 handles your personal information, please contact our privacy team. You can reach us by email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is available 24/7 to assist you with privacy-related inquiries.

For formal privacy complaints or data protection concerns, please provide detailed information about your issue, including your account details, the nature of your concern, and any relevant documentation. We will investigate your complaint thoroughly and respond within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.